MAKE SURE THE USB CABLE IS CONNECTED IF THAT METHOD IS BEING USED

SEE IF YOUR PRINTER IS LISTED AS OFFLINE IN DEVICES AND PRINTERS

Nothing printing at all

  • Make sure the printer is turned on.
  • Make sure the USB cable is connected if that method is being used.
  • Check your wireless connection on your computer and printer if using a wireless connection.
  • Click the printer queue icon by the clock in the Taskbar and see if there are any failed or backed-up jobs causing your print job not to go through. Clear out any backed-up jobs and try again.
  • Look for error messages on your printer screen if it has one.
  • See if your printer is listed as “offline” in Devices and Printers.
  • Restart the Print Spooler service.
  • Look in Device Manager for errors.
  • Turn the printer off and on and maybe reboot the computer as well.
  • Print to a different printer (if you have one) to see if the issue is computer or printer specific.

Printing blank pages

  • Check the ink levels in the software if it’s supported.
  • Take the inkjet cartridge out and shake it to see if there appears to be ink in it.
  • If you are printing something like black text, try changing it to red to see if it actually prints. (This way you will know it’s your black ink cartridge that’s causing the problem.)
  • Install a new cartridge temporarily (if you have one) to see if it fixes the problem.
  • Clean the print heads for inkjet printers using the printer software.
  • Take the inkjet cartridges out and clean the tip where the ink comes out with a tissue.
  • Take the laser printer toner cartridge out and shake it, then put it back in and try again.
  • Make sure you are printing a page with something on it and not a blank page.